Highlanders' FAQ

1. Answer: Everything we do is surrounded by values and support for our customers and clients! We have 5 simple, yet meaningful values. Our first value is “integrity.” We strive to uphold the integrity of Highlanders by providing phenomenal support and service. The second value is “Power.” We believe that our products should empower your day-to-day to make things better and easier! The third is “Flight.” We never want a customer to wait for anything or have an unfortunate experience, so we live by the”Flight” rule, which is to ensure that the customer is taken care of first! The fourth value is “Quality.” Everything we see, we want to make sure is perfect for our customers, so we carefully pick the best products to serve! Lastly, the value of “Equality.” Highlanders does not tolerate discrimination. We treat everyone with the same mutual respect!

2. Answer: Delivery time depends on the selected delivery method and your location. Usually, delivery takes from 1 to 5 days.

3. Answer: Yes, you can return the product within 14 days of purchase if it doesn’t fit or
you don’t like it. The product must be in its original packaging and unused. Click here to
request a return

4. Answer: The availability of the product in stock is indicated on the product page. If the product is temporarily out of stock, you can leave a request for notification of receipt.

5. Answer: You can contact our support service by phone or email, as well as through the feedback form  on the website. We are always ready to help you make the right choice and answer your questions.

6. Answer: All of the products associated with Highlanders Market has been selected with the thought of the Highlanders Values! All products have been verified and specifically chosen to ensure that our customers are satisfied during their Highlanders
Experience!

7. Answer: Yes, most items in our catalog are eligible for B2B pricing, which is currently
closed for privacy reasons. However, you may create a B2B account by clicking here to get a quote or gain access to our pricing catalog! chosen.

8. Answer: In the rare case that a recall occurs, an email will be sent to your email with
the instruction for the respective return! Recalls will be sent out right away when notified. One of the main things we strive for is safety, so you never have to worry about a faulty or recalled product with Highlanders!

9. Answer: We accept cash payment for in-store pickup, as well as credit cards and electronic payment systems.